By USAG Stuttgart Public Affairs
ESSO Card acceptance has been restored at the majority of stations across Germany following the earlier outage of the card payment processing system. Stations still offline are uncommon, but may exist. Please see below for instructions on how to submit a claim for reimbursement.
The latest information we have from the Exchange is that submitted refund requests continue to be processed, but may take time (i.e., several weeks) due to the sheer volume of submissions. Duplicate submissions are not necessary at this time, even if no response was received to the initial request.
Send an email to firstname.lastname@example.org
Subject: [Last Name of customer ] – ESSO Card Reader Not Working.
Body: Vehicle Registration Number
Attach: Copies of Registration, Receipt, Front of ESSO Card