Submitted ESSO refund requests being processed

By USAG Stuttgart Public Affairs

ESSO Card acceptance has been restored at the majority of stations across Germany following the earlier outage of the card payment processing system. Stations still offline are uncommon, but may exist. Please see below for instructions on how to submit a claim for reimbursement.
The latest information we have from the Exchange is that submitted refund requests continue to be processed, but may take time (i.e., several weeks) due to the sheer volume of submissions. Duplicate submissions are not necessary at this time, even if no response was received to the initial request.
Reimbursement Requests

Send an email to

Subject: [Last Name of customer ] – ESSO Card Reader Not Working.

Body: Vehicle Registration Number

Attach: Copies of Registration, Receipt, Front of ESSO Card