Heathcare explained for incoming personnel

USAG Stuttgart Public Affairs

Flu shot
Stuttgart Army Health Clinic is located at Patch Barracks. Each Fall, medical personnel assist with flu vaccinations in the community. Photo by Rick Scavetta, U.S. Army Garrison.

The Stuttgart military community is served by the Stuttgart Army Health Clinic on Patch Barracks, the Kelley Barracks clinic annex, and the Stuttgart Dental Clinic on Panzer Kaserne.

Service members and their command-sponsored families have priority access to these clinics. All retirees not already enrolled with the clinic, along with civilians, contractors, and their families, should check in with the health clinic to determine if space is available for them to receive care.

The broader health care system for the Stuttgart military community consists of on-post services, local host nation medical facilities, and the Landstuhl Regional Medical Center.

Upon arrival in Stuttgart, Tricare beneficiaries need to complete a local enrollment as part of their healthcare in-processing. The Tricare Service Center is located within the Patch Health Clinic. Civilians are also strongly encouraged to register at the clinic. Service members need to in-process through Medical Readiness to ensure all immunizations, periodic health examinations, etc., are up to date.

The services offered at the health clinic include: primary care, pediatrics, behavioral health, optometry, physical therapy, wellness center, telehealth, and public health.

The Stuttgart Army Health Clinic does not have an emergency room nor does it provide emergency services. As a result, the Stuttgart military community relies on local German hospitals to provide emergency care. Dial 112 from a civilian phone to reach the German emergency services. From on-base DSN phones, dial 116 for the Military Police desk. The MPs can then contact additional emergency services as needed.

Host nation medical care

For some services, primary care providers may refer patients to host nation facilities, and the Stuttgart Army Health Clinic maintains relationships with an extensive network of English-speaking providers for specialty care on the German economy.

A medical technician

A medical technician at the Sindelfingen Hospital monitors a patient’s vital signs. The Sindelfingen Hospital provides specialty orthopedic care, as well as procedures and care for other musculoskeletal injuries and conditions. Photo courtesy of the Klinikverbund SüdwestTricare Prime beneficiaries should contact their primary care team for routine off-post referrals then contact International S.O.S. (ISOS) to obtain authorization. Host nation treatment facilities may refuse to see Prime beneficiaries without ISOS authorization for routine care. They should also notify ISOS for all emergency care authorization and billing issues. ISOS can be reached by telephone at CIV 0800-5891599 (toll-free from Germany) or Europe-wide at 0044-20-8762-8384 (international rates apply).

Landstuhl Regional Medical Center

LRMC is about a two-and-a-half-hour drive from the Stuttgart area. It offers a wide variety of specialty clinics and is a U.S. Level III Trauma Center verified by the American College of Surgeons. Major surgeries, specialty services and most other services not available at the Stuttgart clinics are available at LRMC. Visiting the specialty clinics at LRMC starts with a referral from Stuttgart’s primary care providers.

Telehealth, Relay Health System, and online services

The Telehealth Program connects geographically separated patients at U.S. Army Health Clinic Stuttgart with specialty care providers at LRMC via the use of videoteleconferencing. Patients can expect advanced medical devices such as otoscopes, stethoscopes and general exam cameras to be used if applicable. This service can alleviate the need to travel to LRMC while still receiving the same specialty care. You may initiate a Telehealth referral by either obtaining a referral from a clinic provider or by self-referral.

The Stuttgart health clinic uses the online “Relay Health System”, in addition to online services offered by Tricare, to maximize the health care services provided. Relay Health is an online messaging service that allows patients to contact their primary care provider and ask those questions, or receive advice that may not require an in-person appointment. This system is a secured messaging system and is a great way to get lab results, prescription refills or ask non-urgent medical questions. If you are out of refills on any of your medications, please know that your primary care manager may want to see you in the clinic before placing a new order for medications.

Tricare Online offers a way for eligible patients to schedule or cancel appointments at any time. Patients can even look at their lab results and submit medical bills online. For more information go to the Tricare website at www.tricareonline.com. Note: To use this service, you have to register and create a user ID and password. Patients are highly encouraged to submit medical bills via www.tricareonline.com.