For routine service order requests (not about domestic appliances), submit via the ArMA application at www.armymaintenance.com/arma.
FOR ALL EMERGENCY AND URGENT REQUESTS
PLEASE CONTACT THE HELP DESK, OPEN 24 HOURS/ 365 DAYS A YEAR
DSN 115 / COMM +49 (0) 711-729-2197 (EMERGENCIES ONLY)
DSN 314-596-6200 / COMM +49 (0) 9641-70-596-6200
Repairs to government-issued appliances
For government-issued domestic appliances (refrigerators, washer, dryers), on or off-post, submit an online request at spoc.protec-world.de or call toll free (0800 2255 900) from 7.30 a.m. to 5 p.m., Monday-Friday. Please do not use ArMA for these types of requests.
Use of the ArMA application requires either user registration/verification or CAC login.
Required customer information includes:
- Email address
• Phone number
• If the customer is registering on their personal device, a military sponsor must validate your request via email. Military spouses may use their husband/wife as their military sponsor.
• Customers may define their ArMA notification preferences as email, text message, or both.
Directorate of Public Works – Demand Maintenance Orders (DMOs)
A Demand Maintenance Order (DMO) is either corrective in nature (e.g., repairs, modifications, and replacements) or not generally considered to be a recurring maintenance activity. DMOs, therefore, are unscheduled and not known in advance. Total cost cannot exceed $10,000 in labor costs.
Emergency (Priority 1) – Work required to repair or abate a problem resulting from a breakdown, stoppage or loss of a critical system or equipment which if not immediately repaired will endanger life, safety or health of personnel, and/or will result in the damage of government property, and/or would affect operations of critical military missions.
Response Time: Within 1 hour with continuous work until completed or until category level is reduced and shall reschedule the remaining work for completion as soon as possible.
Urgent (Priority 2) – Work required to correct a condition which could become an emergency, could seriously affect morale or that has urgent impact or mission requirements.
Response Time: Within 24 hours of notification and review by DPW. Normally performed Monday-Friday; 7:30 a.m. – 4:30 p.m. Work should be complete within seven (7) calendar days.
Routine (Priority 3) – Any other work that does not meet the criteria for emergency or urgent.
Response Time: Respond and complete work within thirty (30) calendar days of notification/release.