Routine Service Order Request

For a routine service order request (not about domestic appliances), submit the form below or contact (0) 9641-70-596-6200 / DSN 596-6200

Do not use this form for emergency and urgent requests. Instead, contact the Help Desk at the number listed above.

For government-issued domestic appliances (refrigerators, washer, & dryers), on or off-post, CLICK HERE TO SUBMIT AN ONLINE REQUEST or call toll free (0800-22 55 900) from 7:30 a.m. to 5 p.m., Monday-Friday. Please do not use the form below.

The Help Desk will contact a customer within 24 hours from online submission to validate data and provide a GFEBS order number.

*Please include your email address in this form.

    Last Name:

    First Name:

    Email Address:

    For non-housing buildings, entire Unit Name:

    Building:

    Apartment:

    Room:

    Contact Number:

    Reference Order Number (for status update):

    Describe the problem or if you need an update:

    If you have multiple work requests, please compile them in one online form. The Help Desk will sort through them and initiate one or multiple orders, based on your submission.

    Directorate of Public Works – Demand Maintenance Orders (DMOs)

    A Demand Maintenance Orders (DMOs) is either corrective in nature (e.g., repairs, modifications, and replacements) or not generally considered to be a recurring maintenance activity. DMOs, therefore, are unscheduled and not known in advance. Total cost cannot exceed $10,000 in labor costs.

    Emergency (Priority 1) – Work required to repair or abate a problem resulting from a breakdown, stoppage or loss of a critical system or equipment which if not immediately repaired will endanger life, safety or health of personnel, and/or will result in the damage of government property, and/or would affect operations of critical military missions.

    Response Time:  Within 1 hour with continuous work until completed or until category level is reduced and shall reschedule the remaining work for completion as soon as possible.

    Urgent (Priority 2) – Work required to correct a condition which could become an emergency, could seriously affect morale or that has urgent impact or mission requirements.

    Response Time: Within 24 hours of notification and review by DPW. Normally performed Monday-Friday; 7:30 a.m. – 4:30 p.m. Work should be complete within seven (7) calendar days.

    Routine (Priority 3) – Any other work that does not meet the criteria for emergency or urgent.

    Response Time: Respond and complete work within thirty (30) calendar days of notification/release.