USAG Stuttgart Central Processing Facility
Travel to Stuttgart
Sponsors of incoming personnel should be aware that all personnel assigned to Panzer Kaserne, Kelley Barracks, Patch Barracks, Robinson Barracks, Stuttgart Army Airfield, or the International Training Center-Pfullendorf should fly directly into the Ramstein Gateway Reception Center via Air Mobility Command’s military chartered airlift, The Patriot Express, or the Stuttgart International Airport. Flights depart from BWI Airport, AMC Terminal, and arrive at Ramstein Air Base, Germany, or Stuttgart Airport.
Their officially assigned unit/agency sponsor should pick up personnel arriving at Stuttgart Airport. Military personnel and accompanying family members arriving at Ramstein Air Base will proceed via bus directly to Stuttgart after arriving the same day once the Stuttgart Central Processing Facility (CPF) has been notified by Ramstein Gateway Reception Center of the incoming personnel the CPF will call the service member’s receiving unit upon their arrival.
Upon Arrival
All DoD Civilians, Non-Appropriated Fund employees and Service Members in the rank of Private (E-1) through Colonel (O-6), including those in the Reserve/National Guard components on Active Duty Operational Support (ADOS) orders over 180 days in length assigned, attached, or otherwise performing duty in Stuttgart, will contact the CPF to start virtual in-processing.
Civilian employees initially report to the Civilian Personnel Advisory Center (CPAC). Unit-assigned sponsors can now direct incoming military and DoD civilian personnel to contact the CPF before departure from their home station to begin their virtual in-processing prior to arrival in Stuttgart. It is extremely important that newcomers maintain constant communication with their assigned sponsor throughout the PCS process.
Note: Army personnel (E-1 through O-6) on Active Duty for Operational Support (ADOS), ADOS-Reserve Component, or mobilization orders for 90 or more days are required to completely in-process at the start of the order through the nearest military installation transition point.
Upon arrival, or perhaps even before, incoming personnel will then need to make appointments with selected agencies using the USAG Stuttgart mobile app or by booking online at https://www.stuttgartcitizen.com/appointments/.
Depending on your needs, these appointments may include:
- Housing
- Vehicle Inspection
- Vehicle Registration
- Driver’s License
- Passports/SOFA cards
- ID Cards
- Postal
Virtual In-Processing
The USAG Stuttgart Central Processing Facility (CPF) will be your one-stop virtual in-processing center. Newcomers will be scheduled for a hybrid In-Processing experience, featuring both in-person and virtual delivery methods. The virtual portion has the advantage of starting in-processing before arrival, enabling newcomers to interact with garrison agencies virtually to begin their mandatory in-processing tasks and offering them more control over the pace of their individualized in-processing.
Customers will complete most of the virtual in-processing with a simple internet connection and web links which direct them to the briefs and mandatory training. This process reduces in-processing time requirements for newcomers while complying with enduring COVID-19 mitigating measures.
All incoming personnel (or their sponsor) must complete the Joint In-Processing Needs Assessment using the “In and Out Processing” link available on the U.S. Army Garrison Stuttgart website. Once the CPF receives the Newcomers Needs Assessment through email, a customer will receive an email containing:
- CPF overview of the schedule
- Personalized In-processing checklist with links to begin training
- Step-by-Step In-Processing & Virtual Tools Guide
Newcomers will complete all community in-processing requirements online and finish in-processing by setting self-made appointments with the agencies, which will then tailor their in-processing services to the individual customer needs.
In-person Briefings
Selected briefings in person are conducted on a bi-weekly basis at the CPF:
- Housing
- Transportation
- Medical
- TRICARE
- Army Finance
Their content directly impacts quality of life. Some briefings require the completion of documents.
Virtual In-Processing Briefings
Begin your virtual in-processing by watching the “Mandatory Briefs” (YouTube videos), which can also be found on the USAG Stuttgart mobile app. Next, complete the “Mandatory Trainings” by clicking or pasting the web links on your mobile device or computer. Additionally, complete the “Scheduled Mandatory Briefings” by logging onto Microsoft Teams during the designated times as indicated on your checklist. These briefings will include the garrison command briefing, Equal Employment Opportunity (EEO), Equal Opportunity Advisor (EOA), Army Substance Abuse Program (ASAP), and Suicide Prevention.
Driver Training and Testing
All personnel assigned to Germany must have a USAREUR driver’s license before renting, driving, or registering a vehicle on post. Personnel must complete the online driver’s training and testing through Joint Knowledge Online (JKO). The Driver Training and Testing Station is located on Panzer Kaserne, on the third floor of Bldg. 2913. More information is available in the Driver Testing section of this magazine.
Central Processing Facility
The Central Processing Facility is your one-stop in and out processing center. It is located on Panzer Kaserne, on the first floor of Bldg. 2913. Normal business hours are 8 a.m. to 12:00 p.m. and 1 p.m. to 4 p.m. Closed on US federal holidays and the last Thursday afternoon of the month from 1 p.m. to 4 p.m. Please contact the CPF at DSN 314-596-2599 or civ. +49 (0)9641 70-596-2599 or email us at usarmy.stuttgart.id-europe.mbx.cpf@army.mil.