Housing

Housing

All Service members serving on a 36 month accompanied tour are eligible for assignment to Government-controlled quarters. Service Members must have 12 months remaining on tour to apply, as well as 6 months remaining when signing for Government controlled quarters.

Your eligibility date is determined by the date departed last permanent duty. Service Members must sign in at the new duty station before assignment will be made. Your signed and approved service specific leave form (Request and Authority for Leave), and service specific Installation Clearance Record will indicate date departed last permanent duty station. Other methods in which an eligibility date may be established are the effective date of command sponsorship, date of application, or through an approved exception to policy.

A family can be displaced by a family that has a higher eligibility date. Example: SFC Jones PCSs and signs out on leave on 1 May, he takes leave until 30 May and signs into his new unit. His eligibility date is 1 May. This is the date he will be placed on the respective waiting list. However, if SFC Smith PCSs and starts leave on 20 April and signs into new duty station on 4 June, IAW regulatory guidance, this family will be placed ahead of the family that arrived on 30 May if the two families are competing on the same waiting list with the same requirements.

When a copy of your PCS orders and DD 1746 are received by the Housing office your name may be added to the waiting list in a priority 3 status. You will not begin actively competing until you have physically arrived to USAG Stuttgart. Your signed and approved service specific leave form (Request and Authority for Leave), and service specific Installation Clearance Record are the only way of substantiating this requirement.

Applications for housing must be made within 30 days of arrivals or receipt of command sponsorship to maintain your eligibility date of date departed last duty station or date of command sponsorship approval. Beyond 30 days, or Service Members making tour changes, the effective date on the waiting list will be date of application.

Yes, we will need a copy of your PCS orders and DD1746 to process your advanced application.

Please contact the USAG Stuttgart Housing Office for more information:

usarmy.stuttgart.id-europe.mbx.dpw-hsg-on-post@mail.mil

In accordance with USAG Stuttgart Choice Housing Policy Letter dated 27 April 2020, E1-E6, O1-O3, W1-W2 and All K&E personnel are required to reside in on-post housing.

Non K&E personnel in the grades of E7-E9& O4-O6 may choose where they reside.

No, most off-post housing is immediately available for move-in on a first-come-first-serve basis.

Typical waiting times are 0-8 weeks. Waiting times may vary during high PSC seasons (April/August and December/January).

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

With concurrent travel order or after signing for quarters a family travel message will be sent authorizing your family to travel.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

You will need to submit a request for command sponsorship/change of tour through your unit S1/personnel office.

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Officially you may keep the Government loaner furnishings for up to 90 days before you are required to turn-in your loaner set. Issuance of loaner sets may be extended due to uncontrollable circumstance. For example, scheduled delivery of household goods are delayed.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Outgoing personnel who reside on-post should inform the housing office as early as possible.  Preferably 60-90 days out.

For services members and Civilians who live off-post, in conjunction with receipt of PCS orders, a termination notification should be sent to the landlord via registered mail or signed by the landlord in person, NLT 90 days prior to departure.  In the event PCS orders are received with less than 90 days, most contracts have a 30 days clause which allows terminations to be submitted to landlords for less than 90 days. Ensure check-out appointments are scheduled with Pervin Estates as soon as the termination notification is received back from your landlord.

Please contact the Housing Services Office to receive a termination packet immediately after receiving notification of anticipated departure.

Housing Phone: +49 (0)9641-70-596-2230 or DSN: 596-2230
Email: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil
Pervin Estates Phone: +49 (0)9641-70-596-2318 or DSN: 314-596-2318
Email: usarmy.stuttgart.imcom-europe.mbx.dpw-hsg-off-post@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Pre-inspections are highly recommended, but not required. Pre-inspections advised the service member of his/her responsibility to bring the quarters to an established standards. Pre-inspections are also intended to inform service members of damages that need to be repaired or possible charges for damages. By not having a pre-inspection in some cases it just makes the final inspection longer.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Self Help facilities are for On-Post Housing Residents and Building Coordinators

To inquire about available items, contact the Self Help Service Order Desk # 0711 729 6200

Self Help on Patch Barracks is in Building 2333

Hours of Operation: Mon-Wed-Fri 0900-1300 Tue-Thur. 1100-1300 and Sat 1000-1400
Phone # 0711 6868 9475

Self Help on Robinson Barracks in located in the Commissary Parking lot

Hours of Operation: Tue & Thur. 1000-1400

Available Items:

Painting items up to one bucket
Wire brushes
Light bulbs
Light covers
Bathroom/Shower supplies
Screws, nails, anchors, washers
Common hardware items
Kitchen exhaust hood filter
Recycling Bins
Faucet filters
Sponges for stove tops
De-humidifiers

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

The following items can be taken to the Central Receiving Point on Panzer Kaserne, building 2958.  DSN 596-2071.

  • Paint
  • Light Bulbs
  • Car cleaning supplies
  • Household Cleaning supplies
  • Car Batteries
  • Hazardous Materials
  • Tires

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

The Department of Public Works (DPW) contracts Vectrus, a host-nation maintenance company, to perform the maintenance on base.

The Vectrus Help Desk can be reached either by phone or email.  From the received information, a Demand Maintenance Order, or DMO for short, is generated.

When submitting requests, include as much information as possible. This helps Vectrus evaluate the problem correctly, create the DMO immediately without needing follow up calls, and allows the right technicians to be completely prepared at the time of their first visit, which can eliminate the need for secondary appointments. The more information you can provide, the faster we can resolve the issue for you. “Broken,” “inoperable” and “needs replaced” are a good start but not quite enough. Specific locations, quantities, sizes, materials, etc. all help us evaluate what is needed for the repair.

DPW has 5 business days to review and approve each DMO. (DMO’s are unscheduled repairs that cost less than 3,500 euros and take less than 40 work hours to complete.) Once a DMO is approved, DPW assigns it a priority, and the request is released to Vectrus to begin the work. DMO priorities are established by the DPW and will be accomplished based on the following priority system: Emergency, Urgent, and Routine.

When you submit a request over the phone or online, you should receive a DMO number within 24 business hours via email. Customers are encouraged to keep track of the DMO number assigned to their request. They will receive it via email, and it is the fastest way to track specific work if questions should arise.

The Helpdesk is open from 0730 to 1630, and you can reach us at DSN 596-6200; CIV 0711 7228 6200. After this time you can call 421 6115/0711 7228 6115 for emergencies, which will be forwarded to the Fire Department. You can also place routine requests online at https://www.stuttgartcitizen.com/service-order/.

Routine (Priority 3) – any other work that does not meet the criteria for emergency or urgent. Respond, on-site and complete to all routine work within thirty (30) calendar days of notification/release.

Urgent (Priority 2) – work is required to correct a condition which could become an emergency, and could seriously affect morale or that has urgent impact or mission requirements. Respond and be on-site for all urgent work within 24 hours of notification/release. Urgent work is normally accomplished from 07:30 to 16:30, Monday through Friday.

Emergency (Priority 1) – work required to repair or abate a problem resulting from a breakdown, stoppage or loss of a critical system or equipment which, if not immediately repaired, will endanger life, safety or health of personnel, and/or will result in the damage of government property, and/or would affect operations of a critical military missions.  Respond and be on-site:  within 2 hours with continuous work until completed or until category level is reduced and shall reschedule the remaining work for completion as soon as possible.

FOR EMERGENCIES, CALL +49 (0) 711-7228-6115, DSN: 115 (OPEN 24/7)

*Customer feedback is very valuable to us and our process. Filling out the form at the bottom of the DMO at the end of the repair helps us determine where we can improve.*

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

 

 

Appointments for appliance repairs are coordinated by the Housing Services Office.

A customer must call the Helpdesk and place their name on the appliance list before they will be considered for a repair appointment. Any follow up questions should be directed to the Housing front desk at 596 2230/0964 170 596 2230.

Residential appliances in Army Family Housing and Unaccompanied Personnel Barracks, are repaired by a contracted company Protec. Commercial appliances are also repaired by Protec. Please have the A# available when you call. It can be found on a white sticker on the appliance itself that the company uses to identify the specific machine.

Housing then determines if the appliance should be repaired or replaced, and calls the customer to coordinate an appointment accordingly.

Dining Facilities – 2963, 2314, 3314 – should call DSN 475-7194 from 0715 to 1600 weekdays and 0172 359 7799 for after-hours emergencies.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Load More