FAQs

APO & CMR

Postal Services at U.S. Army Garrison Stuttgart are extending both CMR and APO hours to help customers mail and receive packages in time for the holidays. Starting Nov. 14, in addition to regular hours, community members can send and pick-up mail on Saturdays. Dates, times and shipping deadlines can be found below. Mail transit times: Express mail:2-5 days Priority/1st Class:4-10 days Partial Airlift (PAL):2-4 weeks Space Available Mail (SAM):4-6 weeks[/box] CMR extended holiday hours: Saturday 14 Nov 2020 1100 – 1500 Saturday 21 Nov 2020 1100 – 1500 Saturday 28 Nov 2020 1100 – 1500 Saturday 05 Dec 2020 1100 – 1500 Saturday 12 Dec 2020 1100 – 1500 Saturday 19 Dec 2020 1000 – 1500 Saturday 26 Dec 2020 1100 – 1500 Saturday 02 Jan 2021 1100 – 1500 Saturday 09 Jan 2021 1100 – 1500 APO extended holiday hours: Patch Tuesday and Thursday 1000 – 1600, Saturday* 1100 – 1500 Panzer Monday and Wednesday 1000 – 1600, Saturday* 1100 – 1500 Kelley Wednesday and Friday 1000 – 1600, Saturday* 1100 – 1500 Robinson Barracks Tuesday and Thursday 1300 – 1530[/box] Appointments can be made to ship your packages during the hour prior to opening at APOs. Make your appointment via the USAG Stuttgart app or at https://www.stuttgartcitizen.com/appointments.

A DD2258 temporary mail disposition form needs to be completed. This form is used to hold/authorize someone to pick up mail. The form can be found online. The special instructions portion is where the individual states who they are authorizing to pick up mail (i.e. I authorize John Smith to pick up all mail and parcels). Make sure to include both your name, the CMR address, and the name of the individual collecting the mail.

Email the form to: usarmy.stuttgart.id-europe.mbx.community-mailroom@mail.mil

We recommend that you call your CMR, to confirm they have received the form.

Kelley Community Mail Room (CMR) Receiving Mail (Bldg 3312)
Monday-Friday, 11:30 a.m. to 1 p.m. and 3 p.m. to 5:30 p.m.
Phone: 314-596-2330 or 09641-70-596-2330

Panzer Community Mail Room (CMR) Receiving Mail (Bldg 2953)
Monday – Friday 11:30 a.m. – 1 p.m. & 3 – 5:30 p.m.
Phone: 314-596-2566 or 09641-70-596-2566

Patch Community Mail Room (CMR) Receiving Mail (Bldg 2325)
Monday – Friday 11:30 a.m. – 1 p.m. & 3 – 5:30 p.m.
Phone: 314-596-7226 or 09641-70-596-7226

Robinson Community Mail Room (CMR) Receiving Mail (Bldg 196)
Monday – Friday 2 p.m. to 5:30 p.m.
Phone: 314-420-7323 or 0711-819-7323

To open a Community Mail Room (CMR) receptacle (mailbox) requires a copy of orders and a DoD ID card. A CMR box can be assigned either on the installation you work or live.

The Army Post Office (APO) and Community Mail Room (CMR) are two separate services. APOs are for sending mail and CMRs are for receiving mail. On Patch, Kelley, and Robinson these services are located in the same building. On Panzer, they are not.

  • All personnel must show a DoD ID card to send or receive mail.
  • All USAG Stuttgart installations have blue USPS mailboxes for regular, stamped, letter mail.
  • A US Forever Stamp can be used to mail an item to a German address, if you use your CMR address as the return address.

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/mail

Child & Youth Services

School Support Services provides Army school-aged youth with educational opportunities, resources and information necessary to achieve academic success.

A branch of Child & Youth Services (CYS), School Support Services features School Liaison Officers (SLOs), who help schools, installations and Families work together for student achievement.

To ease the transition, contact your SLO as soon as you get orders.

All requests for childcare must be done via www.militarychildcare.com.

Families will need to create an account and do a request for care. Stuttgart CYS has 3 CDC’s that offer full day care, 1 CDC that offers Part Day/Part Time care, and 4 School Age programs.

The Child and Youth Services (CYS) office is located on Patch Barracks, building 2347
CIV:+49 (0)9641-70-596-7480 or +49 (0)9641-70-596-7488 or DSN: (314)596-7480/7488
Email address: usarmy.stuttgart.id-europe.mesg.parent-central-services-dl@mail.mil

Office Hours: Monday, Tuesday, Wednesday, Friday from 8 a.m. – 5 p.m. and Thursdays 11 a.m. – 5 p.m. Please call to schedule your appointment!

Child care is offered contingent upon available spaces within each program. Parent Central Services is not always able to offer childcare at the preferred location. In those situations Parent Central Services will keep you on an internal preference for care list. If a space becomes available at your preferred location we will contact you and coordinate enrollment in the new program.

To protect the health of our student athletes and to help stop the spread of the virus, the Garrison and DoDEA have determined that allowing contact sports for the winter season represents an unnecessary risk. We are committed to education-based athletic programs once the health situation changes. In the interim, we will continue to provide students with skill support and appropriate conditioning opportunities. Our coaches and athletic programs will provide resources to assist in safeguarding the well-being, scholarships, and eligibility of our student athletes. There may be opportunities to add additional athletics opportunities of low and moderate risk, with mitigation efforts in place.

COVID Policies

A process known as the “Red/White/Blue” schedule was implemented in April 2020 during the first COVID wave and lasted until June 1, 2020. The entire Stuttgart Military Community was either assigned or choose one of three groups (red, white, or blue group) to belong to, and limited their patronage to on-post services to the times designated for their group. The cycle operated in such a way that contact between community members was reduced (theoretically by 1/3) and it also allowed for services to be closed periodically for deep cleaning.

Currently no services are operating under the “Red, White & Blue” cycle. However, the plan will remain a part of garrison policy until further notice, should it need to be reestablished due to a resurgence of coronavirus within the community.

Click here for a video with a full explanation of the concept by Col. Condrey (Facebook video link; no account required to watch)
Face masks are required on post in areas where 6 feet of physical distance cannot be guaranteed. This includes Commissaries, the Main Exchange (PX), and Community Mail Rooms (CMRs).

According to the Garrison Commander’s Policy Memo of April 10, 2020:

  • Face coverings must be worn for entrance to all service facilities at USAG Stuttgart
  • Only ID card holders are permitted to access garrison service facilities
  • Patrons should make use of hand sanitizer when entering and exiting facilities
  • Patrons will comply with any additional service facility directives related to COVID-19

Click here for the announcement from Col. Jason Condrey. (Facebook video link; no account required to watch)

Resources (PDF): COVID-19 Prevention & Use of Face Coverings

DoDEA schools

DoDEA schools are located on Panzer Kaserne, Patch and Robinson Barracks. Students can be bused to all locations.

  • Stuttgart High School is located on Panzer Kaserne.
  • The Middle School is located on Patch Barracks.
  • Elementary schools are located on Panzer Kaserne, Patch and Robinson Barracks.

For more information visit DoDEA Europe website.

School Liaison Officers (SLOs), who help schools, installations and Families work together for student achievement. To ease the transition, contact your SLO as soon as you get orders.

SLOs are your best support in the area of education, schools and military transitions. SLOs are knowledgeable in current education news and policies. They act as the conduit between the school community – including local public school districts, private schools and home school Families – and the installation. How do they do it? By

  • Helping schools understand the challenges military Families face
  • Informing parents about local school policies
  • Giving Families information about local schools, graduation requirements, after school programs, youth sponsorship and homeschooling
  • Connecting units and schools through partnership initiatives
  • Conducting workshops to help parents navigate educational transition and advocate for their children
  • Providing an array of resources that benefit military youth and improve school experiences

Bus Transportation

A bus pass is required to ride. Contact the transportation office for school bus stop locations and to get a bus pass. Families are encouraged to consider current bus routes when making off post housing selections.

Stuttgart School Bus Office Contact Information:

email: stuttgart.sbo@eu.dodea.edu or call +49 (0) 7031-15-4000, option #4

School Meal Program

The AAFES Exchange Student Meal Program provides wholesome, nutritious meals to students in participating DOD OCONUS schools. (menus/prices) Payments can be
conveniently made online.

Sponsors/Families must ensure that their Student Meal Program account (debts or credits from the school lunch program) has been cleared before departing the garrison.

Free and Reduced Meal Program

Applications are made through an online application on the AAFES site. Do not include housing allowance or COLA in your total income! You MUST include base pay and
BAS! Applications must be made each school year starting 1 July.

For questions and assistance contact the SLO.

To protect the health of our student athletes and to help stop the spread of the virus, the Garrison and DoDEA have determined that allowing contact sports for the winter season represents an unnecessary risk. We are committed to education-based athletic programs once the health situation changes. In the interim, we will continue to provide students with skill support and appropriate conditioning opportunities. Our coaches and athletic programs will provide resources to assist in safeguarding the well-being, scholarships, and eligibility of our student athletes. There may be opportunities to add additional athletics opportunities of low and moderate risk, with mitigation efforts in place.

Driving in Europe

Anyone arriving on permanent change of station orders falls under the Status of Forces Agreement and must have a USAREUR driver’s license to drive in Germany. The U.S. Army in Europe (USAREUR) driver’s license allows service members, civilians and their family members to drive in Germany without going through the process of attaining a local driver’s license. Additionally, you cannot legally drive a rental car while you wait for your vehicle to arrive without a USAREUR driver’s license.

It is also used as the basis for an International Driving Permit (IDP), which is required to drive in another country. An IDP alone does not give you authority to operate a USAREUR plated vehicle.

Personnel are advised to have their stateside driver’s license, ID/CAC card, and USAREUR license when driving in Germany, as well as with an International Driver’s Permit when outside the country.

To get a USAREUR driver’s license, personnel must present a stateside driver’s license and pass a test. For more information visit: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/drivers-testing

Employment

Noncompetitive Reinstatement
Have you previously worked for Army NAF and your resignation date was within the last 3 years? If you answered YES, you may be eligible for non-competitive reinstatement into the same or equivalent position in grade, or one with a lower rate of pay. This means you may not have to apply on USAjobs. USA Jobs
United States government’s one-stop clearinghouse for civil service job opportunities with federal agencies. All government job, regardless of location, are announced and selected through www.usajobs.gov. You can filter your search by entering “Europe” in the location which will pull up all jobs currently open in Europe. You can then further filter the choices.  Select “Stuttgart, Germany.” Select “Open to the public” as the hiring path (some jobs are only available based on special status) and you will see all available public jobs. You can create an account in USAJOBS and set up notifications of job openings as they are posted in case there is nothing currently available.

Army Civilian Service
Civilian employees provide the skills that are not readily available in the military, but crucial to support military operations.

Avuecentral
Search for federal jobs, create profiles, apply for opportunities, join talent communities.

Civilian Human Resources Agency Europe
Employment information and resources for:

  • Appropriated Fund (AF)
  • Non-Appropriated funds (NAF)
  • Local Nationals (LN)
  • Summer Hire (youth and teens)

Yes. The Employment Readiness Program (ERP) is a program that offers up-to-date resource information on available employment opportunities, market and job trends, education, and volunteer resources to help individuals make informed decisions when seeking employment. Services offered by the ERP include classes and seminars related to employment:

  • Career exploration
  • Resume writing
  • Interviewing techniques
  • Dressing for success
  • Networking
  • Individual career assessment and counseling

For more information, contact Army Community Service located on Panzer Kaserne, Bldg. 2915; Call +49 (0)9641-70-596-3362; Military DSN 314-596-3362; or email. https://www.armymwr.com/location-contact?location_form_location=68538

Source: https://stuttgart.armymwr.com/programs/army-community-service

Home Based Businesses (HBBs) are an important contributor to Army Family quality of life – new changes to procedures makes it easier and quicker gain approval to operate an on-post HBB. HBBs allow Families to work from their Army quarters, developing rewarding careers that follow them through PCS moves. The wide span of HBBs operated by Army Families includes:

  • Car repair/service
  • Hairdressing and hairstyling
  • Home baking and meal preparation
  • Pet grooming and pet sitting
  • Massage therapy
  • Retail sales from home

Home Based Business approval is quick and easy!

The Army’s new standardized HBB application template streamlines the approval process.  Of course, installations are still required to adhere to local and state laws and regulations regarding home business operations, so check into those, too.

Here’s the process:   

Step 1: Obtain the HBB Application.  Visit your Family and MWR representative or go online to download your HBB application and any required additional forms.

Step 2:  Complete the Application.  This includes visiting and obtaining approval from installation agencies like the housing office and community housing manager. The application should identify the agencies, but ask your Family and MWR representative if you have questions. If you need any additional documentation (like licensing or certifications), get that, too.

Step 3: Turn in the Application: Once you’ve completed your paperwork, submit the application to your Family and MWR representative. Keep a copy of the completed application for your own records.

Within 60 days, you should get notification of approval. Simple!

USAG Stuttgart Home-Based Business Application Packet

Commercial Solicitation-HBB General Legal Guidance

HBB Informational Briefing

Personal Commercial Solicitation Evaluation

Application for US Forces Europe Commercial Activity Authorization

HBB Form AE 210-70A

View list of Home Based Business

Source: https://stuttgart.armymwr.com/programs/home-based-business

Contact that Group Fitness Coordinator at Panzer Fitness Center. +49 (0)9641-70-596-2724

Source: https://stuttgart.armymwr.com/programs/sports-fitness-centers

Finance

Overseas Housing Allowance (OHA)
OHA is the overseas equivalent to stateside BAH in that it is used to pay your rent. OHA is based on actual cost for rent.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

The 266th Financial Management Center provides full-spectrum, responsive finance and accounting services in the USAREUR, joint and combined theaters while enhancing capability for the combatant commander through cash management, contracting support and accountability on the battlefield.

PANZER KASERNE BLDG 2915 RM 327B
DSN: 596-3181/3639 CIV: 07031-15-3181/3639

E-mail at: usarmy.rheinland-pfalz.266-fmc.list.fcst-stuttgart-all@mail.mil

Monday/Friday: 0830-1200; 1430-1600
Tuesday/Wednesday: 0830-1200; 1300-1600
Thursday: 1300-1600

Temporary Lodging Allowance (TLA) is the allowance that offsets the higher costs of staying in a hotel and eating out daily for personnel PCSing. Families must be on concurrent travel status to Government or private rental quarters in order to be eligible for TLA. Families must be in a concurrent travel status to the address of a friend or relative are not entitled to TLA, however you may be eligible for meals while residing with friends or relatives.

In accordance with ALARACT 2020_029, upon arrival all Service Members and Families are directed to quarantine for the initial 14 days. For Army Personnel, the gaining unit will provide the Service Member with a Manual DD 1610. This entitlement is not paid in DTS, it is paid out of the Covid-19 LOA. For Air Force personnel, the gaining unit will either create a DD 1610 or AF Form 973 (Memo in-lieu of Permanent Change of Station Amendment). This Document will be turned into finance after the quarantine period is complete during in processing to facilitate reimbursement for lodging and meals.

The allowance is paid as per diem for the 14 days. The Navy and Marines have a similar process to pay per diem for the 14 day quarantine allowance. TLA will only be authorized after the 14 day quarantine period has been completed if the SM and dependents were ordered into quarantine and no further quarantine period is required.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Yes, AER can assist qualified individuals with initial rent and deposit upon arriving to their new duty station.

Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.

To apply for AER assistance, the Soldier should be seen by the Unit Commander/1SG for interview/counseling to determine if the situation can be resolved through the chain-of-command or some other source. After determining that the Soldier has a valid emergency, the unit commander would then authorize the individual to seek AER assistance. Soldiers should create an online account with AER to apply for assistance.

Source: https://stuttgart.armymwr.com/programs/army-community-service

Yes. The Financial Readiness Program is your resource for information on money matters. We can help you better understand financial topics like:

  • Military pay
  • Checkbook/debit card management
  • Financial responsibility
  • Credit reporting
  • Debt elimination strategies
  • Saving
  • Investing
  • Budgeting

For more information about how the Financial Readiness Program can help you, contact Army Community Service.

  • Located on Panzer Kaserne, Bldg. 2915; Call +49 (0)9641-70-596-3362; Military DSN 314-596-3362; or
    Email. https://www.armymwr.com/location-contact?location_form_location=68538

Source: https://stuttgart.armymwr.com/programs/army-community-service

Move In Housing Allowance (MIHA)
The Move-In Housing Allowance is a lump sum flat rate that you will receive upon moving in to a new off-post house. This allowance helps offset expenses incurred when first setting up your household.

Currency (Euro) and is paid out in your LES like BAH. OHA is based on your pay grade and dependent status (with or without),and is paid based upon actual cost for rent. You can find your OHA rate using the OHA calculator and MIHA at https://www.defensetravel.dod.mil/site/oha.cfm-Under “Location,” type in the “Locality Code” of GE055. Enter your pay grade and dependent status as appropriate, and another pop up screen will list your OHA rate, utilities rate, and MIHA.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Health Services

Yes civilians can be seen in the clinic if they are an eligible beneficiaries. We are currently seeing emergency care only for our eligible beneficiaries. Please call the clinic at DSN 590-2800/06371-9464-2800 starting after 0730 for a screening and triage to determine eligibility, COVID-19 exposure, and the extent of the emergency in order to give the dental staff a heads up.

As the number of COVID-19 cases in Europe increases, we may have to make some adjustments within our medical treatment facilities. Priority is always given to acute and emergent care and COVID-19 screening, and maximizing the use of virtual health encounters. We remain committed to maintaining the health and readiness of our beneficiaries, but changes could impact some routine appointments. Patients with appointments to address routine complaints of several weeks-months duration could be asked to adjust the timing of their appointments. If that happens, they will be contacted in advance by their Primary Care Team.

In an effort to minimize exposure risk and spread of COVID-19, we are also limiting points of entry to our clinics and we will be screening for COVID-19 risk indicators. Please fully cooperate with the clinic staff conducting the screenings and checkups. They are doing this to protect all Soldiers, family members and staff from the spread of infection.

We are committed to maintaining the overall health and Readiness of our military community while prioritizing acute and emergent care. We apologize for any inconvenience and will do our best to maximize access to care. If you have questions or need more information, please contact your primary care provider. For the most current information about Patch Barracks Medical Treatment Facility’s status, visit their Facebook page https://www.facebook.com/StuttgartHealthClinic.

The Stuttgart Army Dental Clinic is providing full dental services under strict COVID-19 guidelines in accordance with the CDC, DOD and Host Nation guidance, and in partnership with SROs and garrison commanders. We are primarily treating active duty military.

Dental care for family members continues to be limited at the present time.

The Stuttgart Army Dental Clinic is located on Panzer Kaserne, Bldg 2996 (Building shared with the Veterinary Clinic)
Hours of Operation- Mon-Fri 0720-1620; Sick Call hours- Mon-Fri 0720-0920
Opened all training Holidays, Closed all US federal holidays

Please call or email for information.
Call: +49 (0) 637-1946-42800 or DSN 590-2800
Email: usarmy.stuttgart.dencom-europe.mbx.dental-clinic@mail.mil

Visit our Facebook page https://www.facebook.com/StuttgartDentalClinic/

The Stuttgart Army Medical Clinic on Patch Barracks offers curbside pharmacy refill service during normal hours of operation.  Call the pharmacy refill line to check for changes to service offerings. CIV: 06371-9464-1633 or DSN: 590-1633.

In order to maintain patient and personnel safety amidst COVID-19, we will take actions as prescribed by Health Protection Condition (HPCON) Risk Levels and health official’s guidance and will adjust our Military Medical Treatment Facility (MTF) Pharmacy operations as necessary. Careful local assessments will determine the status of each individual military pharmacy and may result in temporary measures to adapt to this changing situation. In extreme circumstances, there may be temporary, partial or full limitations of MTF Pharmacy services. These will be temporary solutions that will be assessed daily.

In the case of a local outbreak or a confirmed case of COVID-19 amongst MTF Pharmacy teammates, MTF Directors have been authorized to limit pharmacy services as necessary. We don’t expect any of these limitations to be a routine practice but rather a case-by-case determination based on the severity of the spread of COVID-19 at a specific location. If pharmacy services are limited, they will be assessed daily and reopened as soon as it is safe for personnel and beneficiaries.

As of November 3, 2020

The influenza vaccine for ages 3 years to 65 years, the majority of our population, is currently unavailable at the Stuttgart Army Health Clinic on Patch Barracks for those other than active duty personnel. When the vaccine for this age group arrives, a series of influenza vaccination drives will take place at Patch Barracks, Panzer Kaserne, Robinson Barracks, Kelley Barracks and SAAF. Our intent is to vaccinate the entire Stuttgart Military Community.

The Stuttgart Army Health Clinic on Patch Barracks currently does has the influenza vaccine available for ages 6 months to 36 months and 65 years and older. No appointment necessary. Walk-ins welcome Monday thru Friday with the exception of Third Thursday afternoons and Federal Holidays from 0800-1200 and 1300-1600.

Source: https://rhce.amedd.army.mil/stuttgart/

The only way to update a telephone number is within the Tricare Online portal. Follow these steps to set up an International mobile number or US Mobile Carrier not listed to receive notifications from TRICARE Online (TOL).

– On the TOL Profile page, select ‘Other’ from the list of Mobile Carriers.

– Enter your mobile number in the email format provided on this page.

– Contact your mobile carrier if you have any further questions.

GERMANY:  Carrier Format to enter on TOL in Mobile Number textbox.

Mobilis: 0##########@mobilis.de

Mannesmann Mobilefunk: ##########@d2-message.de

Simyo: ##########@eplus.de

The following German carriers require users to complete steps on their mobile phone prior to receiving text via email.

Carrier           Step 1: On    Step 2: On TOL your Phone  Profile

E-Plus             To: 7676245 Message: START 0##########@smseplus.de

O2                   To: 6245       Message: +OPEN 0##########@o2online.de

T-Mobile       To: 8000       Message: OPEN +49##########@t-d1-sms.de

Vodafone      To: 3400       Message: OPEN 0##########@vodafone-sms.de

Housing

All Service members serving on a 36 month accompanied tour are eligible for assignment to Government-controlled quarters. Service Members must have 12 months remaining on tour to apply, as well as 6 months remaining when signing for Government controlled quarters.

Your eligibility date is determined by the date departed last permanent duty. Service Members must sign in at the new duty station before assignment will be made. Your signed and approved service specific leave form (Request and Authority for Leave), and service specific Installation Clearance Record will indicate date departed last permanent duty station. Other methods in which an eligibility date may be established are the effective date of command sponsorship, date of application, or through an approved exception to policy.

A family can be displaced by a family that has a higher eligibility date. Example: SFC Jones PCSs and signs out on leave on 1 May, he takes leave until 30 May and signs into his new unit. His eligibility date is 1 May. This is the date he will be placed on the respective waiting list. However, if SFC Smith PCSs and starts leave on 20 April and signs into new duty station on 4 June, IAW regulatory guidance, this family will be placed ahead of the family that arrived on 30 May if the two families are competing on the same waiting list with the same requirements.

When a copy of your PCS orders and DD 1746 are received by the Housing office your name may be added to the waiting list in a priority 3 status. You will not begin actively competing until you have physically arrived to USAG Stuttgart. Your signed and approved service specific leave form (Request and Authority for Leave), and service specific Installation Clearance Record are the only way of substantiating this requirement.

Applications for housing must be made within 30 days of arrivals or receipt of command sponsorship to maintain your eligibility date of date departed last duty station or date of command sponsorship approval. Beyond 30 days, or Service Members making tour changes, the effective date on the waiting list will be date of application.

Yes, we will need a copy of your PCS orders and DD1746 to process your advanced application.

Please contact the USAG Stuttgart Housing Office for more information:

usarmy.stuttgart.id-europe.mbx.dpw-hsg-on-post@mail.mil

In accordance with USAG Stuttgart Choice Housing Policy Letter dated 27 April 2020, E1-E6, O1-O3, W1-W2 and All K&E personnel are required to reside in on-post housing.

Non K&E personnel in the grades of E7-E9& O4-O6 may choose where they reside.

No, most off-post housing is immediately available for move-in on a first-come-first-serve basis.

Typical waiting times are 0-8 weeks. Waiting times may vary during high PSC seasons (April/August and December/January).

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

With concurrent travel order or after signing for quarters a family travel message will be sent authorizing your family to travel.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

You will need to submit a request for command sponsorship/change of tour through your unit S1/personnel office.

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Officially you may keep the Government loaner furnishings for up to 90 days before you are required to turn-in your loaner set. Issuance of loaner sets may be extended due to uncontrollable circumstance. For example, scheduled delivery of household goods are delayed.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Outgoing personnel who reside on-post should inform the housing office as early as possible.  Preferably 60-90 days out.

For services members and Civilians who live off-post, in conjunction with receipt of PCS orders, a termination notification should be sent to the landlord via registered mail or signed by the landlord in person, NLT 90 days prior to departure.  In the event PCS orders are received with less than 90 days, most contracts have a 30 days clause which allows terminations to be submitted to landlords for less than 90 days. Ensure check-out appointments are scheduled with Pervin Estates as soon as the termination notification is received back from your landlord.

Please contact the Housing Services Office to receive a termination packet immediately after receiving notification of anticipated departure.

Housing Phone: +49 (0)9641-70-596-2230 or DSN: 596-2230
Email: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil
Pervin Estates Phone: +49 (0)9641-70-596-2318 or DSN: 314-596-2318
Email: usarmy.stuttgart.imcom-europe.mbx.dpw-hsg-off-post@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Pre-inspections are highly recommended, but not required. Pre-inspections advised the service member of his/her responsibility to bring the quarters to an established standards. Pre-inspections are also intended to inform service members of damages that need to be repaired or possible charges for damages. By not having a pre-inspection in some cases it just makes the final inspection longer.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Self Help facilities are for On-Post Housing Residents and Building Coordinators

To inquire about available items, contact the Self Help Service Order Desk # 0711 729 6200

Self Help on Patch Barracks is in Building 2333

Hours of Operation: Mon-Wed-Fri 0900-1300 Tue-Thur. 1100-1300 and Sat 1000-1400
Phone # 0711 6868 9475

Self Help on Robinson Barracks in located in the Commissary Parking lot

Hours of Operation: Tue & Thur. 1000-1400

Available Items:

Painting items up to one bucket
Wire brushes
Light bulbs
Light covers
Bathroom/Shower supplies
Screws, nails, anchors, washers
Common hardware items
Kitchen exhaust hood filter
Recycling Bins
Faucet filters
Sponges for stove tops
De-humidifiers

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

The following items can be taken to the Central Receiving Point on Panzer Kaserne, building 2958.  DSN 596-2071.

  • Paint
  • Light Bulbs
  • Car cleaning supplies
  • Household Cleaning supplies
  • Car Batteries
  • Hazardous Materials
  • Tires

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

The Department of Public Works (DPW) contracts Vectrus, a host-nation maintenance company, to perform the maintenance on base.

The Vectrus Help Desk can be reached either by phone or email.  From the received information, a Demand Maintenance Order, or DMO for short, is generated.

When submitting requests, include as much information as possible. This helps Vectrus evaluate the problem correctly, create the DMO immediately without needing follow up calls, and allows the right technicians to be completely prepared at the time of their first visit, which can eliminate the need for secondary appointments. The more information you can provide, the faster we can resolve the issue for you. “Broken,” “inoperable” and “needs replaced” are a good start but not quite enough. Specific locations, quantities, sizes, materials, etc. all help us evaluate what is needed for the repair.

DPW has 5 business days to review and approve each DMO. (DMO’s are unscheduled repairs that cost less than 3,500 euros and take less than 40 work hours to complete.) Once a DMO is approved, DPW assigns it a priority, and the request is released to Vectrus to begin the work. DMO priorities are established by the DPW and will be accomplished based on the following priority system: Emergency, Urgent, and Routine.

When you submit a request over the phone or online, you should receive a DMO number within 24 business hours via email. Customers are encouraged to keep track of the DMO number assigned to their request. They will receive it via email, and it is the fastest way to track specific work if questions should arise.

The Helpdesk is open from 0730 to 1630, and you can reach us at DSN 596-6200; CIV 0711 7228 6200. After this time you can call 421 6115/0711 7228 6115 for emergencies, which will be forwarded to the Fire Department. You can also place routine requests online at https://www.stuttgartcitizen.com/service-order/.

Routine (Priority 3) – any other work that does not meet the criteria for emergency or urgent. Respond, on-site and complete to all routine work within thirty (30) calendar days of notification/release.

Urgent (Priority 2) – work is required to correct a condition which could become an emergency, and could seriously affect morale or that has urgent impact or mission requirements. Respond and be on-site for all urgent work within 24 hours of notification/release. Urgent work is normally accomplished from 07:30 to 16:30, Monday through Friday.

Emergency (Priority 1) – work required to repair or abate a problem resulting from a breakdown, stoppage or loss of a critical system or equipment which, if not immediately repaired, will endanger life, safety or health of personnel, and/or will result in the damage of government property, and/or would affect operations of a critical military missions.  Respond and be on-site:  within 2 hours with continuous work until completed or until category level is reduced and shall reschedule the remaining work for completion as soon as possible.

FOR EMERGENCIES, CALL +49 (0) 711-7228-6115, DSN: 115 (OPEN 24/7)

*Customer feedback is very valuable to us and our process. Filling out the form at the bottom of the DMO at the end of the repair helps us determine where we can improve.*

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

 

 

Appointments for appliance repairs are coordinated by the Housing Services Office.

A customer must call the Helpdesk and place their name on the appliance list before they will be considered for a repair appointment. Any follow up questions should be directed to the Housing front desk at 596 2230/0964 170 596 2230.

Residential appliances in Army Family Housing and Unaccompanied Personnel Barracks, are repaired by a contracted company Protec. Commercial appliances are also repaired by Protec. Please have the A# available when you call. It can be found on a white sticker on the appliance itself that the company uses to identify the specific machine.

Housing then determines if the appliance should be repaired or replaced, and calls the customer to coordinate an appointment accordingly.

Dining Facilities – 2963, 2314, 3314 – should call DSN 475-7194 from 0715 to 1600 weekdays and 0172 359 7799 for after-hours emergencies.

For more information email the Housing Services Office: usarmy.stuttgart.usag.list.dpw-housing-email@mail.mil

Source: https://home.army.mil/stuttgart/index.php/my-garrison/all-services/HSO

Relocation Readiness

No, the lending closet it open to all personnel who are ID cardholders and are in or out-processing and can provide a copy of their PCS orders.

When relocating to a new installation, you can borrow basic household goods from your ACS Lending Closet. Keep in mind that item availability varies from garrison to garrison. Some of the items you may find at your location are:

  • Pots and pans
  • Dishes
  • High chairs and car safety seats
  • GPS
  • Pre-paid cell phones (Only at some locations / please call first)
  • Kitchen appliances

Source: https://stuttgart.armymwr.com/programs/army-community-service

Yes, AER can assist qualified individuals with initial rent and deposit upon arriving to their new duty station.

Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.

To apply for AER assistance, the Soldier should be seen by the Unit Commander/1SG for interview/counseling to determine if the situation can be resolved through the chain-of-command or some other source. After determining that the Soldier has a valid emergency, the unit commander would then authorize the individual to seek AER assistance. Soldiers should create an online account with AER to apply for assistance.

Source: https://stuttgart.armymwr.com/programs/army-community-service

Yes. The Financial Readiness Program is your resource for information on money matters. We can help you better understand financial topics like:

  • Military pay
  • Checkbook/debit card management
  • Financial responsibility
  • Credit reporting
  • Debt elimination strategies
  • Saving
  • Investing
  • Budgeting

For more information about how the Financial Readiness Program can help you, contact Army Community Service.

  • Located on Panzer Kaserne, Bldg. 2915; Call +49 (0)9641-70-596-3362; Military DSN 314-596-3362; or
    Email. https://www.armymwr.com/location-contact?location_form_location=68538

Source: https://stuttgart.armymwr.com/programs/army-community-service

Vehicle Registration

The Directorate of Emergency Services (DES) is set to replace the existing canopies outside the Vehicle Registration Office with larger, more durable ones and is exploring options for external heaters that are *safe and compatible* with the replacement canopies. Please keep in mind that enduring solutions can be affected by federal budget constraints, so we encourage customers to check the weather, dress for the elements, and be prepared to wait outside when visiting Vehicle Registration.

Source: USAG Stuttgart TownHall Q&A, October 29, 2020.

The USAG-Stuttgart Vehicle Registration office is managed by the Directorate of Emergency Services. Department of Defense ID cardholders in Germany (service members, family members, and assigned civilians and some contractors) are required to register their personally-owned vehicles (POV) with the U.S. Military (USAREUR). Registered vehicles are not subject to German taxes or German vehicle registration.

All shipped vehicles and used vehicles purchased in Germany must pass a safety inspection before they can be registered.

Personnel leaving (ETS or PCS) or individuals who have lost logistical support must turn in their Stuttgart (S), Boeblingen (BB) plates to vehicle registration (not MP Station) prior to leaving the Stuttgart community.

For more information visit https://home.army.mil/stuttgart/index.php/my-garrison/all-services/vehicle-registration

 

Veterinary / Pets

All dogs and cats need to be registered at the USAG Stuttgart Veterinary Clinic, located on Panzer Kaserne, Bldg. 2996. Hours of Operation: Mon, Tues, Wed, and Friday; 0830-1600; (closed daily 1200-1300) Closed all Federal Holidays and the last business day of the month at 3 p.m.

Visit their Facebook page for most current updates! https://www.facebook.com/StuttgartVTF/

NO EMERGENCY OR SAME DAY SERVICES AVAILABLE

Services offered by Appointment Only
Email: usarmy.rheinland-pfalz.medcom-ph-e.list.vtf-stuttgart@mail.mil
Call: 0049 (0) 6371 94641888

Volunteering

There are many opportunities to help the garrison community during COVID.

Shopping Volunteers | Commissary Concierge Program explained

The community seeks Commissary shoppers for high-risk customers. The volunteer shops and then delivers the items curbside to the customer. Help is needed on Patch, Panzer, Kelley, and Robinson. Volunteers must be aged 18 or older and a U.S. Citizen ID card holder (dependents of US citizens with ID cards may also volunteer). If you would like to volunteer, please contact the ACS Volunteer Coordinator for specific times and requirements.

Medical Volunteers via the American Red Cross

The Stuttgart Army Medical Clinic (on Patch Barracks) seeks qualified medical volunteers. Those interested should contact the American Red Cross Stuttgart Station. Information on volunteering with the American Red Cross in Stuttgart can be found here. If you are a qualified medical professional and want to inquire about how to volunteer in Stuttgart, please send us an email.

Personal Assistance Volunteers

Opportunities to assist community members affected by isolation or quarantine orders. Opportunities to help high risk community members with:

  • shopping / errands
  • Video/telephone calls to keep someone company.

If you would like to volunteer to help your community, please send us an Email.

After registering with the Volunteer Management Information System (VMIS), volunteers can search through more than 400 positions available and apply for those that interest them. After applying, the organization’s point of contact will contact the volunteer and proceed with the application process, and discuss expectations between the volunteer and organization.

Some of the garrison organizations looking for volunteers are: Central Processing; Directorate of Emergency Services; Outdoor Recreation; Child and Youth Services; and the Religious Support Office.

Private organizations looking for volunteers include the USO, American Red Cross, Stuttgart Community Spouses’ Club, the Thrift Shop on Patch Barracks, and Harold Washington Military Lodge #128.

Source: https://www.stuttgartcitizen.com/news/volunteering-for-the-army-community-is-a-rewarding-experience/

Access the VMIS website to register as a volunteer through the www.myarmyonesource.com website.

(Note: Steps 2-5 are for new users)

  1. Click on “Register”in upper right corner.
  2. Click on the yellow “JOIN NOW” button.
  3. Complete registration(ensure military installation affiliation is Fort Sill) Click “Continue.”
  4. Click “Register.”
  5. Click on “Volunteer Tools”in the upper right corner.
  6. Select Oklahoma on the map.
  7. Click on “Fort Sill.”
  8. Community will read “Fort Sill” if not, scroll down and enter “Fort Sill.”
  9. Click on “Organization Group” scroll down and enter an appropriate category.
  10. Click on “Organization”scroll down and enter unit, organization, etc.
  11. Click on “Search” in yellow box.
  12. Click on job position of interest.
  13. Click on “Apply” in yellow box.
  14. When the next page loads,click on “Submit” in yellow box.

**If you haven’t filled out the boxes marked with an asterisk * the submit button will not turn gray.

Source: https://stuttgart.armymwr.com/application/files/2014/9335/6255/VMIS_General_Guide.pdf

Hours must be submitted by the 10th of the month to ensure certification by the 15th of the month.

  1. Login at www.myarmyonesource.com with username and password.
  2. Click on “VolunteerTools” in the upper right hand corner.
  3. Click on “Volunteer Activity”tab (third from left).
  4. Click “Hours”on right side.(blue font)
  5. Click appropriate yellow box -AddFor Day(1 day) –Add for Open Dates (recent) –Add for Period (up to 3 yrs. ago –can only be certified by AVCC)
  6. Click “Calendar” in yellow box.
  7. Enter date(s).
  8. In “Hours” box, enter number of hours. (enter partial hours as a decimal fraction (ex. volunteered 5 hrs.and 15 mins.is 5.25, 5 hrs. and 45 mins. is 5.75)
  9. Click on “Save and Return” in yellow box.

Date, hours and status will populate. Status remains “submitted” until hours are certified by VMIS Organization POC.

Source: https://stuttgart.armymwr.com/application/files/2014/9335/6255/VMIS_General_Guide.pdf