Domestic appliance repair contract changes to PROTEC

With the start of the new year, the maintenance contract for housing-issued domestic appliances (e.g. refrigerators, washers, and dryers) transferred to PROTEC on Jan. 2, 2021. The move will significantly reduce wait times for responses and repairs. PROTEC will provide customers (on and off-post) with a repair appointment, eliminating the wait for a telephone call from the housing office to schedule a second appointment.

PROTEC Service Order Desk
Call toll free: 0800-22 55 900
or through their online form
Hours of Operation: Monday through Friday
7:30 a.m. to 5 p.m.
(Open American holidays; closed German holidays)

Note – VECTRUS will continue to accept repair calls for all commercial appliances and equipment.