How do I make an appointment to get an appliance fixed?

For on and off post housing-issued domestic appliances (e.g. refrigerators, washers, and dryers), contact the PROTEC Service Order Help Desk to schedule a repair appointment.

PROTEC Service Order Help Desk
Call toll free: 0800-22 55 900
or submit a request online
Hours of Operation: Monday through Friday
7:30 a.m. to 5 p.m.
(Open American holidays; closed Germany holidays)

Please have the A# available when you call or include it with your online submission. It can be found on a white sticker on the appliance itself that the company uses to identify the specific machine.

Dining Facilities – 2963, 2314, 3314 – should call DSN 475-7194 from 0715 to 1600 weekdays and 0172 359 7799 for after-hours emergencies.