Coronavirus (COVID-19) Updates

COVID-19 Updates from USAG Stuttgart | HPCON: Bravo

CURRENT: General Order 1C is in effect for the Stuttgart Military Community, effective June 5.

*NEW* COVID-19 Guidelines effective November 9, 2020

Stuttgart Army Health Clinic (Patch Barracks)

Testing and Quarantine Guidance

Testing | Screening Hours at Stuttgart Army Health Clinic (Patch Barracks)

Monday thru Friday, closed on Federal Holidays.
*9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m.

*Due to the high volume of testing, symptomatic individuals are being seen first, followed by newcomers and those contacted by a trace team.

    • Symptomatic Individuals: Testing begins at 9 a.m.
    • Newcomers\Contacted: Last Name A-L  –  Testing begins at 11 a.m.
    • Newcomers\Contacted: Last Name M-Z – Testing begins at 1 p.m.

Patch Barracks traffic pattern for COVID testing

Host Nation Coronavirus Guidance

Travel Questions and Answers

The German federal and state governments have asked for citizens to avoid unnecessary travel to and from areas with high numbers of infections, including domestic travel (Nov 2, 2020).


General COVID Guidance and Prevention Tips

Discussions with kids and teens

AAFES/Exchange-managed Facilities and Services

Follow the Exchange on Facebook for the latest in facility status.

Click here for information about Kickz, Military Auto Sales, the Engraving & Trophy Shop, and Käthe Wohlfahrt.

Barber Shop/Beauty Shops

The Barber Shops reopened on an appointment-only basis following an inspection by health professionals and implementation of new measures.

Click here for more information.

Buy Online, Pick Up In Store and Curbside Pickup

You can order items online and pick them up at the Panzer Main Exchange. Click here for more information.

Click here for information on Curbside Pickup.

Panzer Express Closed on Sundays

The Panzer Express and Military Clothing Sales is closed on Sundays. The store is open Mon-Fri from 7:30 a.m. to 7:00 p.m., and Saturday from 10:00 a.m. to 6:00 p.m..

RB Furniture Store/Shoppette

The furniture store/shoppette is open six days a week:

  • Tuesday-Friday: 12:00 p.m. to 7:00 p.m.
  • Saturday: 11:00 a.m. to 7:00 p.m.
  • Sunday: 12:00 p.m. to 7:00 p.m.
  • (Closed Monday)

Taco Bell

The Taco Bell at the Patch Barracks food court will close at 5 p.m., rather than 6 p.m., on days of operation until further notice.


Banks/Credit Unions

All Stuttgart Community Bank locations have reopened for lobby services effective June 9. Contact your branch for more information.

Community Bank branches:

Kelley: Monday-Friday, 9:00 a.m. – 4:00 p.m. (DSN: 314-421-2326, COM: +49(0)711-726-1342)

Panzer: Tuesday-Friday, 9:00 a.m. – 4:00 p.m.; Saturday, 9:30 a.m. to 1:00 p.m. (DSN: 314-431-2436, COM: +49(0)7031-15-2436)

Patch: Monday-Friday, 9:00 a.m. – 4:00 p.m. (DSN: 314-430-8468, COM: +49(0)711-687-7785)

Robinson: Tuesday and Friday, 12:00 p.m. – 4:00 p.m.

Closed on German holidays.

 

Service Credit Union branches:

Both branches of Service Credit Union are currently closed.

Panzer: Monday-Friday, 10:00 a.m. to 6:00 p.m. (email)

Patch: Monday-Friday, 9:00 a.m. to 5:00 p.m. (email)


Central Issue Facility (CIF)

The Central Issue Facility is serving customers on an appointment-only basis from 8:00 a.m. to 3:30 p.m., Monday through Friday.

For customers whose scheduled movement has been affected by COVID-19: Please contact our team by email (preferred) at usarmy.stuttgart.405-afsb-lrc.mbx.cif@mail.mil or DSN: 596-2154 / COM: 09641-70596-2154 so that our team may begin preparing to expedite your visit and schedule you an appointment. Please provide DOD ID number when contacting CIF.


Customs Office (560th MP Customs)/Pink Cards

Customs is still open but operating under minimal manning. Operating hours are limited. The office can be reached by phone at 09641-70-596-2731.

The U.S. Army Customs Agency-Europe has coordinated with the German government to authorize the automatic extension of expired/expiring German Forms 0217 (Pink Cards) through 30 June 2020.
Click here for details.

Dental Clinic

Due to COVID restrictions and limited manning, the Stuttgart Dental Clinic is open to service members only at this time. The following procedures are available: Dental exams, limited class two dental cleanings, and prosthodontics.

*The orthodontist is not accepting any new patients at this time*
*Periodontics (class three) are not available at this time*

Pre-screening will be conducted over the phone when making an appointment. A second screening on the day of the appointment will check temperature, blood pressure and pulse oxygen levels. Patients are required to fill out a questionnaire and complete a sanitizing mouth wash provided by the clinic staff before their appointment.

ALL PATIENTS MUST WEAR A MASK WHEN ENTERING THE CLINIC.

Oral surgery will require a negative COVID test result first.

For questions about services offered or screening procedures, please call SFC Kayonna Sims at DSN 590-2800/2805.


Duty Bus

Shuttle bus schedules have been adjusted. Click here for the latest schedules.

However, there may be delays due to traffic and diversions related to COVID-19 screening queues on Patch Barracks.


Family & MWR


Health Clinic

Due to a recent uptick in COVID-19 positive cases in Stuttgart, and concern for preservation of clinical operations at U.S. Army Health Clinic Stuttgart, the Army Wellness Center and Kelley Clinic Annex are closed until further notice. All appointments will occur at Patch Clinic or via telephone visits. There will be a slight reduction in access to care in each area.

Click here to view the latest COVID-related info from Stuttgart Army Heath Clinic , including testing hours.


Housing

The USAG Stuttgart Housing Office has announced an end to walk-in service and a move to email and phone-based appointments as COVID-19 continues to impact service delivery at USAG Stuttgart.

Effective October 26, Pervin Estates LLC – who are responsible for the majority of off post housing contracts— are cancelling in person property viewings in areas deemed high risk.

Effective March 19, applications, in-processing, contract reviews, furniture/appliance requests, TLA requests, landlord/tenant issues, issuance of CNAs, OHA and associated allowances will be conducted via telephone or email. All requests should be sent to usarmy.stuttgart.id-europe.mbx.dpw-hsg-on-post@mail.mil and include the action required on the subject line. A copy of orders should also be included with every request.

The following numbers will be accessible during the in-person closure:

Army Family Housing/Off-Post:

DSN: (314) 596-2230/2238/2200/2455/2285

CIV: 09641-70-596-2230/2238/2200/2455/2285

Facilities/Unaccompanied Personnel Housing:

DSN: 596-2250/3815/2236/2236/2044

CIV: 09641-70-596-2250/3815/2236/2236/2044

For demand maintenance order related issues, contact the service order desk at: CIV: 0711-729-6200. If you have any questions, please don’t hesitate to contact us.

Appointments can be made at the USAG Stuttgart appointments page and on the mobile app.


Postal

Army Post Offices (APO – sending mail)
Panzer (Monday and Wednesday) 10 a.m. to 4 p.m.

Patch (Tuesday and Thursday) 10 a.m. to 4 p.m.

Kelley (Wednesday and Friday) 10 a.m. to 4 p.m.

Robinson (Tuesday and Thursday) 1 p.m. to 3:30 p.m.

Community Mail Rooms (package pickup): Effective June 1, CMRs  are open with the following hours:

Kelley, Patch, Panzer: Monday-Friday, 11:30 a.m. to 1 p.m. and 3 p.m. to 5:30 p.m.

Robinson Barracks: Monday-Friday, 2 p.m. to 5:30 p.m.


Religious Services

Worship services are reduced to no more than 25 attendees.


Soldier for Life/Transition Assistance Program

The SFL-TAP staff are teleworking and are available over the phone to answer questions and for appointments, including initial counseling, pre-separation briefings, capstone appointments, etc.

Please call CIV: 09641-70-596-2191 or 09641-70-596-3674 for assistance. Don’t be surprised if we call you back from an “unknown” number.

Service members with upcoming separation dates will hear from their counselors via e-mail and telephone about remaining requirements and virtual options for completing required classes. Please call if you have any questions or need to update your separation date due to changes in your timeline resulting from the stop movement order.


Thrift Shop

According to the Stuttgart Community Spouses Club, the Thrift Shop on Patch Barracks is currently closed:

In light of recent events the SCSC has decided that for the health and safety of the Thrift Shop staff, volunteers and customers that we are going to take this opportunity to proactively close the Shop until Oct 21st.

We sincerely apologize for any inconvenience this may cause. For those of you who have scheduled donation drop offs, we will contact you to reschedule your appointments.

Thank you so much for your understanding.


Transportation Office (405th AFSB)

Due to personnel shortages and COVID-19 protective measures, the transportation office will close for walk in services starting 16 March 2020 until further notice.

Customers will be able to request information about the status of their shipment by calling DSN 596-3338 or Commercial 09641-70596-3338.

We will continue to process shipment pack out request through email only: usarmy.badenwur.405-afsb.list.stuttgart-pppo@mail.mil. You will need the transportation worksheet and a copy of your PCS order in order for us to assist with your request.

The transportation worksheet will be available by request and a location outside of the transportation office, in building 2913, 3rd floor Panzer Kaserne. The most efficient and effective way to receive the form is by contacting the transportation office by phone or email.

If you currently have pack out dates scheduled for the next 30-45 days, we recommend that you contact us prior to canceling with the moving company.

Below is a message from the United States Transportation Command reference the disposition of PCS moves as they relate to HHG’s:

  1. 2020. This advisory supersedes USTRANSCOM Personal Property Advisory #20-0053 Stop Movement dated 10 March 2020.
  2. Transportation Offices will continue to counsel and process customer requests for HHG shipments up to the point of TSP selection status. Shipments in the queue that have not been awarded to a TSP should not be awarded. Exceptions to award may include customers requiring shipments to be picked due to termination of rental lease agreement, home sale, or termination of government / privatized housing in order to place into storage at origin. Individuals pending retirement and separation within the next 60 days do not require an exception. To mitigate COVID-19 contact, self-counseling, virtual and telephonic counseling options are available. See paragraph 8 for Army approval level for exceptions.

Veterinary Clinic

October 16: As COVID cases are now spiking again, we must adjust our protocol to ensure we are protecting our staff and all of our clients, as well as prevent further spread in the community. This means we are reorganizing and shifting some things on our end. What does this mean for you?

– We are reverting back to *curbside service only*. This means that ALL interactions and transactions will be done at the window or in the parking lot. It’s cold outside, so please stay in your vehicles as you wish! We will also try to do as much as we can outside, as long as it is safe and reasonable for your pet and for all involved. (All feline patients must be brought in via carrier).

– Surgeries/dentals will be postponed again until further notice. You will contacted directly if you have a procedure scheduled.

– Please continue to comply with all social distancing protocols – masks, physical distancing, hand sanitizer as needed.

– You may use the restroom if needed, just ask at the window.

– We are still maintaining our regular hours (closed on holidays, Thursdays, and the lunch hour.

Videos & Facebook Live COVID-19 products:

Facebook video links do not require an account to watch

May Town Halls and Livestreams

May 7: COVID-19 Town Hall with Col. Condrey (Part 1, incl. Volunteer Appreciation Event), (Part 2)


April Town Halls and Livestreams
March Town Halls and Livestreams

Shopping Volunteers | Commissary Concierge Program

The community seeks Commissary shoppers for high-risk customers. The volunteer shops and then delivers the items curbside to the customer. Help is needed on Patch, Panzer, Kelley, and Robinson. Volunteers must be aged 18 or older and a U.S. Citizen ID card holder (dependents of US citizens with ID cards may also volunteer). If you would like to volunteer, please contact the ACS Volunteer Coordinator for specific times and requirements.

Medical Volunteers via the American Red Cross

The Stuttgart Army Medical Clinic (on Patch Barracks) seeks qualified medical volunteers. Those interested should contact the American Red Cross Stuttgart Station. Information on volunteering with the American Red Cross in Stuttgart can be found here. If you are a qualified medical professional and want to inquire about how to volunteer in Stuttgart, please send us an email.

Personal Assistance Volunteers

Opportunities to assist community members affected by isolation or quarantine orders. Opportunities to help high risk community members with:

  • Errands
  • Over the counter medication
  • Video/telephone calls to keep someone company.
  • Helping off post community members with important items when it is not their group week to shop.

If you would like to volunteer to help your community, please send us an Email.


Request Help from a Volunteer

Are you in need of assistance? We have members of our community ready to help you. We want to protect our high risk community members and those that have been isolated or quarantined with

  • shopping
  • errands
  • or maybe even just a chat to keep you company.

If you would like to request help, please send us an Email.

The Find-It Guide has created a COVID-19 Community Outreach page filled with businesses that are still operating, detailing the latest info regarding altered hours or operations. Search by business category (i.e. Restaurants, Shopping, Pets, etc.), then look for businesses in your area.