Get a Service Order Number when calling DPW for repairs

From the Directorate of Public Works Installation Coordinators

When making a routine or emergency Service Order Maintenance Request to the Directorate of Public Works (DPW) Service Order Desk, be sure to request and save the Service Order (SO) tracking number until repairs are complete.

Residents and personnel may request maintenance by email or by phone. Always request a Service Order Number from the Service Order Desk staff for each request. The number should be provided automatically, however, if it is not, be sure to ask for it. This will assist in faster tracking of a request, should the need require it.

  • For Routine and Emergency Service Order Maintenance requests during normal operation hours, from 7:30 a.m. to 4 p.m., call 0711-729-6200.
  • For emergency / outside normal duty hours from 4 p.m. until 7:30 a.m., call 0711-729-2085, the Fire Control Station will take the information and forward it on to the appropriate on call / standby maintenance persons for repair.

These phone numbers and contacts can also be found in the USAG Stuttgart mobile app under Emergency # for emergency repairs, or appointments for regular maintenance requests. The mobile app is available in iTunes or Google Play stores, free.

Non-emergency requests may also be sent in online. Visit the DPW webpage for more information and contacts: